Tenjaware's Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within one business week.

Shipping rates and delivery estimates

We oursource the shipping of our products and at the moment we provide free worldwide shipping.

Shipment confirmation and order tracking

After placing an order you should receive tracing information via email, you can use that information to track your order thorough our order tracking link on the homepage.

Customs, duties, and taxes

Customize the following: Tenraware is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: Tenjaware is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Being that Tenjaware resides in the US we can only ship to countries that the US approves.

Returns Policy

Add information whether or not you offer returns, how to start the return process, who is responsible for the cost of shipping a return, where they should send the return (note the carrier), and other details on what to expect when making a return or exchange. Include information on how long returns take to process and when customers can expect to see a full refund. 

For more information, use our contact us page.